About these terms
These terms govern the transport and vehicle-hire services provided by Journey Swat Transport in the United Arab Emirates. By confirming a booking, or by using our services, you accept these terms. If you book on behalf of a company, school or group, you confirm you are authorised to accept them for that organisation.
Quotations and bookings
- A quotation is an offer based on the information you provide and is valid for the period stated on it.
- A booking is confirmed only when we confirm it in writing (email or message) and any required advance payment has been received.
- Fares are based on the route, duration, vehicle type, passenger numbers and dates agreed. Changes requested after confirmation may change the price and are subject to availability.
- You agree to give us accurate pickup and drop-off details, passenger numbers and any accessibility or safety requirements.
Prices and payment
- Prices are quoted in United Arab Emirates Dirhams (AED) and exclude VAT unless stated otherwise; VAT is applied where applicable.
- Where an advance payment is required, the booking is held only after it is received.
- Invoices are payable within the period stated on the invoice. Late payment may lead to suspension of services and recovery costs.
- Waiting time beyond the agreed free period, extra stops, tolls and parking may be charged at the rates notified to you.
Cancellation and refunds
- Cancelled more than 48 hours before the service start time: full refund of amounts paid.
- Cancelled between 48 and 24 hours before the service start time: 50% of the booking value is retained.
- Cancelled less than 24 hours before the service start time, or a no-show: the booking value is not refundable.
- Refunds, where due, are made to the original payment method within a reasonable period.
- If we cannot provide a confirmed service for reasons within our control, we will offer an equivalent alternative or refund the amount paid for the unperformed service.
Passenger conduct and safety
- All passengers must follow UAE traffic and transport law and the reasonable instructions of the driver, including wearing seat belts where fitted.
- Smoking, alcohol and illegal substances are not permitted in our vehicles.
- Passengers are responsible for damage caused to the vehicle by their deliberate or negligent acts, beyond normal wear and tear.
- For school and group transport, the booking organisation is responsible for supervision of passengers before boarding, after alighting and at all times while the vehicle is not moving.
- We may refuse or end a service where the behaviour of a passenger is unsafe, unlawful or seriously disruptive; in that case no refund is due.
Vehicles, drivers and service changes
- We provide vehicles and drivers that meet the applicable UAE registration, inspection and licensing requirements, and drivers holding the appropriate licence for the service.
- Vehicle images on this website are indicative; we may substitute a vehicle of equivalent or better capacity.
- Routes and timings are planned in good faith but may be affected by traffic, weather, road closures, checkpoints, accidents or other events outside our control. We will make reasonable efforts to complete the service.
Liability
Nothing in these terms excludes liability that cannot be excluded under UAE law, including liability for death or personal injury caused by our negligence. Subject to that, our total liability for any claim arising out of a booking is limited to the value of that booking, and we are not liable for indirect or consequential loss, including loss of profit or missed connections, unless caused by our negligence.
Travel documents, tolls and fines
Passengers are responsible for carrying any documents required for their journey. Traffic fines and tolls incurred during a service are payable by the party responsible where the fine or toll arises from their instructions or conduct.
Insurance
Our vehicles are insured as required for road use in the United Arab Emirates. If you need cover beyond the statutory requirements, tell us before confirming the booking so we can confirm what is available.
Complaints
Please raise any problem with us promptly at info@Journeyswat.com or on +971 55 330 2155 / +971 50 966 2655, so we can investigate while the details are fresh.
Governing law
These terms are governed by the laws of the United Arab Emirates, and the courts of Abu Dhabi have jurisdiction over any dispute, without affecting any mandatory consumer protection rights available to you.
Contact
Journey Swat Transport, Abu Dhabi, United Arab Emirates. Email info@Journeyswat.com. Phone +971 55 330 2155 / +971 50 966 2655.
Last updated: 07 November 2026