Privacy Policy – Journey Swat TRANSPORT

Who we are

Journey Swat Transport (“we”, “us”, “our”) is a passenger transport operator based in Abu Dhabi, United Arab Emirates. We provide corporate, school, event, safari, airport transfer and bus rental services across the UAE.

For the purposes of applicable data protection law, including UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, Journey Swat Transport is the controller of the personal data described in this policy.

What information we collect

Contact details you give us: name, phone number, email address, company or school name.
Booking details: pickup and drop-off locations, travel dates and times, passenger numbers, vehicle and route preferences, and any accessibility or safety requirements you tell us about.
Passenger details for school and group transport, including the name of the responsible adult or guardian and the information needed to carry passengers safely.
Billing details: quotation and invoice records, purchase order references, and payment status. We do not store full card numbers; card payments are processed by our payment provider.
Technical information collected automatically when you browse this website, such as IP address, browser and device type, pages viewed, and referring site.
Correspondence: enquiries, complaints and feedback you send to us, including by phone, email or messaging apps.

How we use your information

To respond to enquiries and prepare quotations.
To provide, schedule and operate the transport services you book, including allocating drivers and vehicles.
To meet our safety, insurance and vehicle-compliance obligations.
To invoice you, keep accounting records and recover amounts owed.
To handle complaints, claims and warranty issues.
To send service messages about an active booking.
To improve our website and services, and — only with your consent where required — to send promotional offers. You can opt out of marketing at any time.
To comply with UAE law and respond to lawful requests from competent authorities.

Legal bases

We process personal data because it is necessary to perform our contract with you (providing the transport service), because we have a legal obligation (accounting, tax and transport-safety records), because we have a legitimate interest in running and improving our business, or because you have given consent (for example for marketing communications or non-essential cookies).

Cookies and analytics

This website uses cookies and similar technologies that are necessary for the site to work, and may use analytics cookies to understand how visitors use the site. You can block or delete cookies in your browser settings; the site may still work, but some features may be affected. Where consent is required, we ask for it before placing non-essential cookies.

Who we share information with

We share personal data only where needed:

Our drivers, operations staff and partner operators who carry out a booking on our behalf.
Service providers who support us, such as our website host, email provider, payment processor and accountants, under confidentiality obligations.
Insurers, and UAE transport or police authorities where required for an incident, safety or legal matter.
Professional advisers and authorities where required by law.

We do not sell personal data.

Where your data is stored

Our website is hosted on servers provided by our hosting provider, and some of our service providers may process data outside the United Arab Emirates. Where data is transferred outside the UAE, we take reasonable steps to ensure it remains protected consistent with applicable law.

How long we keep it

Booking and service records: kept for the period needed to manage the service and defend legal claims.
Accounting, invoicing and tax records: kept for the period required by UAE law.
Enquiries that do not become bookings: kept for a reasonable period and then deleted.
Marketing preferences and consent records: kept until you withdraw consent.

Children

Some of our services are school and student transport. In those cases we deal with the school or the parent or guardian as the point of contact, and we handle student information only for the purposes of operating that service safely.

Your rights

Subject to applicable law, you may request access to the personal data we hold about you, ask us to correct or delete it, ask us to restrict or object to certain processing, withdraw consent you have given, and request a copy of your data. To exercise any of these rights, contact info@Journeyswat.com. We will respond within the timeframe required by law. You also have the right to lodge a complaint with the competent UAE data protection authority.

Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss or alteration, and we limit access to staff and providers who need it to do their work. No method of transmission or storage is completely secure.

Links to other sites

This website may link to third-party sites. We are not responsible for their privacy practices, and we recommend you read their policies.

Changes to this policy

We may update this policy from time to time. The current version is always published on this page.

Last updated: 07 November 2026